Account Manager (customer migration project)

Account Manager (customer migration project)

  • Job type: Fiksuoto laikotarpio sutartis, Visas etatas
  • Location: Vilnius
  • Application deadline: 2019-07-31

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CASH MANAGEMENT DEPARTMENT

Entrepreneurial, fast, accurate and willing to help to build good customer experience. Skilled in Daily banking products & business relations.  Represent Luminor towards partners, customers, in relevant networks and local communities. 

Key responsibilities: 

  • Actively manage daily banking tasks with corporate customers:

–       Internet bank users handling on customer level
–       Managing daily requests and changes (signatures, cards, payment issues, etc.)
–       Implementing new business agreements within Luminor IT systems
–       Consulting & advise customers, bank employees on daily banking questions
–       Other daily banking and customer digital channels tasks

  • Ensure excellent customer experience by your daily work and tasks
  • Implement and find proper solution fast, with keeping high quality level
  • Plan, deliver and follow-up of your personal tasks proactively, timely and according to the set quality standards, budget and Luminor values
  • Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment 

Additional tasks and responsibilities:

  • Employee undertakes to perform the operations involving registration and revocation of Smart-ID certificates.
  • Employee shall perform abovementioned tasks in accordance with relevant applicable Luminor guidelines, procedures and instructions.
  • Precondition for employee’s entitlement to perform registration and revocation of Smart-ID certificates is employee’s passing of required trainings and Luminor’s performed evaluation of employee’s trustworthiness in accordance with Luminor internal procedures. Regular employee background check procedures will be applied in order to verify employee’s compliance with requirements set for persons who perform registration and revocation of Smart-ID certificates.

                                                                                       

REQUIREMENTS FOR THE POSITION

  • 1-2-year experience in handling customer daily banking tasks (similar to teller functions: signatures, cards, user rights, payment issues, etc.)
  • Experience in handling business customers relationship
  • General banking products knowledgeThorough knowledge of Daily banking services and products
  • Cooperation and communication skills

 

Education:

  • Finished or ongoing University degree in Economics, Business Management, Finance, Banking, IT.

Language ability:

  • English -   Excellent: equivalent to a skilled native. Complete fluency in communication - both vocabulary and grammar.

 Fix-term contract until the end of the year