Retail Banking

Build your new favourite bank in a modern and rewarding setting.

We have great opportunities to work at home, but I still want to come to the office every morning. This is because we have in Luminor talented, wonderful and enthusiastic colleagues with whom we can do something unprecedented every day. I really like working in Luminor because we are not moving in the direction where the mass is, but we have much bigger and different ambitions. Luminor is my Hobby!

Kristiina Männi
Retail sales planning and campaigns

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What We Do

Everyday we provide financial services to our customer, consult on financial management questions, discuss topics related to savings and loans. Our team is constantly improving customer services by developing and maintaining various processes such as communication, marketing campaigns etc. Retail Banking teams play a crucial function for a bank, working with high risk clients and making sure that clients KYC data is always up to date. By doing this Retail Banking contributes to one of Luminor Bank goals: to maintain low risk clients and ensure legislation is being followed.

Retail Banking division subsist of quite a few teams that together supports and contributes to Luminor across the Baltics
- Sales Planning & Campaigns Department
- Customer Service Centre Department
- Remote Department
and more

The Luminor attitude:


Without curiosity, Luminor would not exist. Nobody has yet seen the future, but we have imagined it already.


Without collaboration, there’s no point to make a company—we could all be consultants.


Without focus, we waste time and resources. At Luminor it means that we will delay the future (not acceptable).

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